Breakthrough Champion, Matt Ward stops by to show us how to breakthrough the noise to build true customer relationships by applying one simple gesture…
Matt is passionate about helping employees, managers, and business owners move their business and personal life to the next level through word of mouth referrals. He has experienced all the same challenges that most employees and business owners face. These failures have helped Matt craft a message that resonates with the audience to leave them with actionable steps to improve their business through word of mouth referrals.
Matt starts us off with an announcement, he just sold a business for seven-figures and he gives us all the details and the two major factors that played a role in making it possible.
Then, Matt dives into word-of-mouth referrals and why he thinks you shouldn’t ask for them, instead you should:
- Over deliver
- Do a non-self-serving act
Matt gets into the reasoning behind each act and the difference between a lead and a referral.
And, what was that one simple gesture that builds strong customer relationships?
A simple handwritten thank you card.